AI auto-reply agent
Let AI draft or send replies in your voice, with approvals and safety rules.
Turn it on
- 1In Inbox, click the gear icon and find AI Auto-Reply Agent.
- 2Choose a Mode: Draft (every reply waits for your approval) or Autopilot (sends automatically when confident).
- 3For Autopilot, set the confidence threshold, a maximum number of auto-replies per conversation, and optional working hours.
- 4Under Always hold for a human when the message mentions, list words like refund, cancel, complaint, damage, emergency.
- 5Click Save agent settings.
Tip
Start with Draft mode for a week. The agent learns from the edits you make before sending.Approve drafts
Held drafts appear above the reply box in the conversation, with a confidence score and the reason they were held. Choose Approve & Send, Edit, Redraft or Dismiss.
Give the AI better answers
- Fill in the property's AI Knowledge Base under Settings → General.
- Complete Access & Check-in Details (Wi-Fi, parking, codes) on the property.
Turn guest requests into tasks
- 1In Inbox settings, turn on Auto-detect requests & create tasks.
- 2Choose whether tasks wait for your approval and whether to acknowledge the guest automatically.
- 3Click Save service requests. Approve pending requests at the top of Tasks.
Still stuck? Click Chat with support in your dashboard, or contact us.