Unified inbox

Inbox brings together Airbnb, Booking.com and direct conversations. Messaging for Airbnb and Booking.com turns on automatically when you connect them.

Find conversations

• Filter by channel on the left, or use Smart Views like Unassigned, Check-in Today and High Priority.
• Switch between Open, Pending, Snoozed and Resolved, or search by guest.
• Save your own filters as a view with the + next to Smart Views.

Reply to a guest

1. 1Click a conversation.
2. 2Type your reply. Use a quick-reply chip, Templates, or AI Suggest for a draft.
3. 3Attach files with the paperclip if needed.
4. 4Click Send (or press ⌘/Ctrl + Enter). The reply goes back through the channel the guest wrote on.

• Switch to Internal Note to leave a message only your team can see.
• Use the calendar icon to Schedule send.
• Click Translate under a guest message to read it in English.
• On the right, assign the conversation, set its priority, add tags, and see the reservation and an AI guest brief.
• Click Resolve when you're done.

Message templates

1. 1Click Templates, then New template.
2. 2Enter a name and the message. Use placeholders like {{guest_first_name}}, {{checkin_date}} and {{wifi_password}}.
3. 3Turn on Quick-reply chip to show it as a one-click button, then click Save template.

Inbox settings

Click the gear icon to set up Auto-assign (round-robin across your team) and an Auto-responder for when nobody has replied yet. Each section in the dialog has its own save button.