Automations

Start with a preset

Go to Automations and click any preset to add it instantly — for example Welcome message on confirmation, Pre-arrival info — 2 days before at 9am, Checkout reminder, Review request — 4h after checkout or Cleaning task on checkout.

Create your own rule

1. 1Click New Rule and give it a name.
2. 2Under When, choose On an event (like Booking Confirmed or Guest Checked Out) or Scheduled time (for example 2 days before check-in at 09:00, in the property's timezone).
3. 3Under Applies to, choose All properties (includes properties you add later) or specific ones.
4. 4Optionally add conditions: minimum or maximum nights, booking channels, first-time or returning guests.
5. 5Under Do this, choose an action: Send Message, Create Task, Add Tag, Notify User (an in-app and push alert to you), Send Webhook, Review the guest or Reply to the guest's review.
6. 6For messages, write the text (or pick a template), choose the language and optionally turn on AI-personalize before sending.
7. 7Click Create.

Useful placeholders

{{guest_name}}, {{property_name}}, {{checkin_date}}, {{checkin_time}}, {{checkout_date}}, {{wifi_name}}, {{wifi_password}}, {{checkin_instructions}}, {{guidebook_url}}. They're filled from the booking and property, so keep those details complete.

Test and monitor

• ⋯ → Test with a booking runs the rule immediately on a real booking — it really sends.
• ⋯ → History shows each run and why anything was skipped.
• Use the toggle to pause a rule without deleting it.