Sync, reservations & troubleshooting
Check sync health, push availability and rates, and pull in reservations.
Check sync health
Channels → Overview shows each property's channels with a status — Synced, Pending, Error or Disabled — and the last sync time. In OTA Accounts, connections in Error show the reason and a Retry button.
Push rates & availability
- 1Open the property's Channel Settings.
- 2Click Sync Now for a full push, or open Availability & Pricing → View & sync.
- 3Pick a date range and click Push Availability, Push Rates or Full Sync.
Tip
You rarely need this — changes you make on the calendar are sent automatically. Use it after a long outage or if a channel looks out of date.Pull in reservations
- Airbnb — Channel Settings → Airbnb → Sync Reservations.
- Booking.com, Expedia, Trip.com — OTA Accounts → Details → Load Reservations.
- Channels → Bookings lists reservations received from channels. Use Import to KMS on any that aren't in your bookings yet.
Pull availability from the channel
On the property calendar, click Sync from Channel Manager → Sync now. Dates closed on the channel appear as read-only channel blocks.
Pause or remove a connection
| Action | Where | What it does |
|---|---|---|
| Deactivate / Activate | OTA Accounts | Pauses or resumes syncing for one channel. |
| Unmap / Unlink | Listings | Detaches one listing and frees its slot. |
| Delete | OTA Accounts | Removes the channel. Bookings already in Kunjey are kept. |
| Remove from channel | Channel Settings | Takes the property off the channel manager and disconnects all OTAs. |
Still stuck? Click Chat with support in your dashboard, or contact us.