Payments & security deposits

Record a payment

1. 1On the booking, find the Payments card and click Record payment.
2. 2Enter the Amount, Method and Type (for example a part payment or full payment).
3. 3Optionally add a processing fee and a note, and tick Email the guest a receipt with the updated invoice.
4. 4Click Record. The card updates Collected and Outstanding.

• Edit — fix the date, method or note of an entry.
• Void — cancel an entry recorded by mistake. It stays visible for audit. Voiding is not a refund.
• OTA bookings show Collected via OTA because the channel takes the payment.

Security deposits

Deposits are tracked separately from rent, so they never change the booking balance.

1. 1On the Security Deposit card, enter the amount (or click Use default) and click Charge deposit — or Waive for this stay.
2. 2When you receive it, click Mark as collected. The guest is asked to acknowledge the deposit terms.
3. 3After checkout, click Return in full, or Retain for damages and itemise what you're keeping.