Manage a booking

Open a booking from Bookings. The buttons at the top change with the booking's status.

Change the status

• Confirm Booking — for pending bookings.
• Check In / Check Out — checking out creates the cleaning task.
• Mark as No-Show, Mark as Void or Mark as Duplicate — removes the booking from reports without deleting it.

Cancel and refund

1. 1Click Cancel.
2. 2Under Refund to the guest, choose the amount suggested by your cancellation policy, a full refund, a different amount, or no refund.
3. 3Optionally add a reason and click Cancel Booking. The dates reopen on your calendar.

Extend a stay

1. 1Click Extend stay and pick the new check-out (or use +1 night, +3 nights, +7 nights).
2. 2Check the nightly rates, extra fees and taxes.
3. 3Optionally tick Email the updated reservation to the guest, then click Extend.

Send documents

• Resend Confirmation — emails the booking confirmation, optionally with the invoice PDF attached.
• Download Invoice — a branded PDF invoice.
• Send Check-in Form or Copy Check-in Link — see Online check-in.
• Message Guest — opens a conversation in the inbox.

OTA bookings

Bookings from Airbnb, Booking.com and other channels are marked OTA-managed · read-only. Change or cancel them on the OTA — the update syncs back automatically. You can still check guests in and out, collect documents and manage the deposit.