Guest profiles
One profile per guest with every stay, message, note, file and payment.
Guest profiles are created automatically from reservations. Open Guests to see everyone, filtered by VIP, Repeat, Upcoming or New.
Inside a profile
| Tab | What's there |
|---|---|
| Overview | Lifetime value, stays, ratings and trust indicators. |
| Stays | Every reservation with you. |
| Communications | Messages across all channels. |
| Notes & Tags | Private notes and tags for your team. |
| Reviews | Your feedback on the guest — click Rate Guest. |
| Files | IDs and documents from check-in. |
| Payments | Everything the guest has paid. |
- Edit contact details with the pencil icon. Changes sync to their bookings.
- Use Block Guest to flag someone. The flag appears when anyone creates a booking for them.
Still stuck? Click Chat with support in your dashboard, or contact us.